Terms of service
Terms & Conditions
Last Updated: 24/05/2026
Welcome to PawSip. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. General
PawSip is a New Zealand-owned business based on the Hibiscus Coast, Auckland. These Terms & Conditions govern the use of our website and the purchase of our products.
By using our website, you agree to comply with and be bound by these Terms & Conditions.
2. Products
We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Product colours and appearances may vary slightly from images shown on our website due to screen settings and photography.
3. Pricing & Payment
All prices are listed in New Zealand Dollars (NZD) and include GST where applicable.
Payment must be received in full before an order is dispatched.
We reserve the right to change pricing at any time without notice.
4. Orders
Once an order has been placed, you will receive an order confirmation email.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, or stock availability issues.
If we cancel your order after payment has been made, a full refund will be issued.
5. Shipping
Shipping timeframes are estimates only and are not guaranteed.
PawSip is not responsible for delays caused by courier services, weather events, customs processing, or circumstances outside our control.
Please refer to our Shipping Policy for further details.
6. Returns & Refunds
Returns and refunds are subject to our Returns Policy.
Nothing in these Terms & Conditions limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer laws.
Please refer to our refund policy for further details.
7. Product Use & Safety
Our products are designed for everyday hydration and feeding purposes.
Customers are responsible for ensuring products are used safely and appropriately.
PawSip is not liable for any injury, damage, or loss resulting from misuse, improper care, or unintended use of our products.
Pets should always be supervised while eating, drinking, or using any PawSip product.
8. Intellectual Property
All content on this website, including logos, branding, images, product descriptions, graphics, and text, is the property of PawSip and may not be copied, reproduced, distributed, or used without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, PawSip shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our total liability for any claim relating to a product shall not exceed the purchase price paid for that product.
10. Privacy
Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable New Zealand privacy laws.
11. Promotional Offers
Promotional offers, discounts, giveaways, and special promotions are subject to change or withdrawal at any time without notice.
Discount codes cannot be applied retrospectively to completed orders unless required by law.
12. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any disputes arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the New Zealand courts.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at info@pawsip.co.nz
Thank you for supporting PawSip — hydration made simple for pets and their humans